FAQ

Here is a collection of frequently asked questions you may find helpful in implementing and using Intertec TimePro. Please contact us if you are still having difficulties.

About Intertec TimePro, how to buy, licencing options

• What is Intertec TimePro?
• Why should I use Intertec TimePro over other timesheet solutions?
• What is the difference between Intertec TimePro Hosted and Intertec TimePro In-House?
• How is Intertec TimePro licenced?
• How can I buy Intertec TimePro?
• Is support and maintenance included in the price?

Supported web browsers

• Will Intertec TimePro run on any web browser?
• What browser settings do I need to run Intertec TimePro?
• The Intertec TimePro background does not appear in my browser.

Setting up Intertec TimePro, installing Intertec TimePro In-House

• What kind of computer system do I need to use Intertec TimePro Hosted?
• What kind of computer system do I need to use Intertec TimePro In-House?
• Who sets up the information such as Staff, Projects, Customers and Suppliers?
• We work on multiple projects, is there a limit to the number of projects we can enter?
• Can I integrate Intertec TimePro into my Web Site / Intranet?
• I want to set up Intertec TimePro on our local server. Is this possible?
• I’m experiencing some problems with the Intertec TimePro In-House IIS Web Server configuration.

Using Intertec TimePro, logging in, passwords

• I have forgotten my password, what should I do?
• I am unable to log in to Intertec TimePro. What do I do?
• The system seems to log users out after a certain period of time, is it possible to change this so that users can have timesheets open all day?
• I log on, and am immediately logged off. What do I do?
• Response times when using Intertec TimePro is very slow (more than two seconds for a page to load). What can I do?

Time entry, editing timesheets, recording leave, recording expenses

• Does Intertec TimePro support alternative time entry formats?
• How do I change a timesheet period from say Sun-Sat to Mon-Sun?
• How do I edit a timesheet that has already been completed?
• Can staff/contractors review their timesheets at any stage?
• Can I record leave and holiday times in Intertec TimePro?
• Intertec TimePro won't let me enter 24:00 as a finish time. Is there a fix or workaround for this?
• Can staff/contractors use Intertec TimePro as a diary/scheduling tool?
• Can Users send their timesheets via email?
• I’m unable to send my timesheet as an email using the “Send Page by Email” function on my web browser.
• Can I record project expenses in Intertec TimePro, eg. meals, petrol/km, equipment etc?

Managing Intertec TimePro users

• We have 10 full time consultants who use Intertec TimePro along with a pool of about 15 people who we use periodically depending on the projects we have running. Does the licensing allow for us to activate certain users at different times depending on who we are currently using?
• We currently have a lot of contractors who may work one week but not the next. Is there a way we can lock the timesheet for specific staff if we know they are not working that week?
• We have 3 offices, A, B, C and we would like to be able to 'group' people. For example the ‘A’ office would like to be able to print out a total billable time for all their employees across all their projects. Is this possible?
• The system seems to keep timesheet approvers (Managers) separate from timesheet users (Staff). Am I right to assume that if someone is a project manager, and therefore a Manager, but must also complete timesheets (Staff) they need to have 2 IDs – one as a Staff member, and one as a Manager?

Charge and cost rates, non-billable projects

• How do we apply various rates for various people/clients?
• Can we mark work as non-billable ie. still pay contractors but not charge the client?

Security and back-up

• Is the data I enter in Intertec TimePro safely backed up?
• Is the information that I enter into Intertec TimePro both safe and secure?
• What is the recommended approach for Backup/Recovery of Intertec TimePro?

Exporting Intertec TimePro data

• Can the information I enter in Intertec TimePro be transferred to other programs?

MYOB Integration

• If multiple people are working at one client, will they all appear on the one invoice?
• Is there anyway you can export the Description of Tasks Undertaken field to the Notes field in MYOB instead just having the project description exported to this field?
• How do I integrate Intertec TimePro with MYOB Activity Slips for payroll integration in MYOB?

Support and training

• What kind of technical support can I expect?
• What training tools are available to provide the team on basic operating functionality?

Customising Intertec TimePro

• The standard Intertec TimePro reports don't give me the data that I want. Can I have a custom report created and, if so, what is the cost to have a custom report written?
• Can I have customised timesheet templates for Intertec TimePro, eg. I’d like to have the company logo on the timesheets.
• How do I add custom timesheet templates to my Intertec TimePro In-House installation?

Migrating Intertec TimePro data

• If we started with the hosted solution and then later wanted to purchase the software and install it on our own network, would we be able to get the database downloaded?
• How do I move my Intertec TimePro In-House installation to another server?
• How do I move my Intertec TimePro In-House database to another server?

Configuring Intertec TimePro settings

• How can I configure Intertec TimePro to match my timesheet requirements and process?

Technical issues

• The timesheet entry screen takes a very long time to load (more than 2 seconds). Why is that?
• Pages I revisit show old data. What do I do?
• Data appears to save correctly, but I see the original data again, not the saved data. What can I do?
• Why doesn’t the pop-up calendar appear when I click on the calendar icon?
• Can I use Intertec TimePro while also running a personal firewall or content filter on my computer?
• Why have I stopped receiving emails generated by Intertec TimePro?
• What do I do if I’m still experiencing technical issues?

Q: What is Intertec TimePro?

A: Intertec TimePro is an easy to use, web timesheet management system. It's simple - your staff can enter their timesheets, anywhere and anytime, via the web. All you need is a PC and access to the Internet.

Q: Why should I use Intertec TimePro over other timesheet solutions?

A: Intertec TimePro has been developed specifically for the web. The application interface for both Administrators and End-Users is entirely web-based. This allows us to offer you the option to use Intertec TimePro as a hosted solution on the Internet or if you prefer, the option to purchase the licence to host the application on your own Network.

Intertec TimePro is also so easy to use that it requires no end-user training. This means your staff will be productive in entering their timesheet records from day one. The application is also highly configurable so it can be simply tailored for your business when setting up initial system parameters.

If you still need more reasons why Intertec TimePro is New Zealand's premier online timesheet solution, then have a read of our Product Overview.

Q: How can I buy Intertec TimePro?

A: Intertec TimePro is available as a fully-hosted timesheet solution offered on a low-cost monthly or annual subscription basis. Intertec TimePro can also be purchased as an ''off-the-shelf'' licensed package that you deploy in-house (referred to as Intertec TimePro In-House) on your local network or Intranet. We also offer tailored solutions to customers who have specific timesheet requirements.

Q: Is support and maintenance included in the price?

A: Yes - the monthly fee does include email support. Phone support is provided to premium customers (>50 users). However you can pay more to have phone support if you are only on a standard plan - not really necessary for most customers. In any case you are free to call our office during the first month when you are getting the system up and running - no cost.

Q: What is the difference between Intertec TimePro Hosted and Intertec TimePro In-House?

A: The Intertec TimePro Hosted application is hosted for you, all you need is a PC and access to the Internet to run the application. Intertec TimePro Hosted is purchased on a subscription basis via our web site.

Intertec TimePro In-House is for organisations looking for a timesheet solution to be hosted in-house to run on their own servers. Intertec TimePro In-House is purchased upfront rather than being paid for on a subscription basis.

Q: How is Intertec TimePro licenced?

A: Intertec TimePro is available as a Hosted or In-House option. In either case, pricing is based on the number of user licences purchased with your Intertec TimePro account. User licences begin with 5 users, and increase in intervals of 5 users to 50 users, and in intervals of 10 users after that. Hence, if you have 23 staff, you would purchase a 25 user licence. Or, if you have 63 staff, you would purchase a 70 user licence.

Q: What kind of computer system do I need to use Intertec TimePro Hosted?

A: As Intertec TimePro Hosted is completely web-based, you only require a computer, an Internet connection and a web browser. Intertec TimePro Hosted works with all mainstream web browsers, including Internet Explorer. Mozilla Firefox, Safari and Chrome. Intertec TimePro is proven to operate on both PC and Mac platforms.

Q: Will Intertec TimePro run on any web browser?

Intertec TimePro is designed to work correctly with as wide a range of browsers as possible. For the technically-minded, using Intertec TimePro requires a browser which supports Javascript, cookies and CSS1 stylesheets. In practice, this means that most browsers currently in use will work perfectly well with Intertec TimePro. We have tested Intertec TimePro with a number of browsers, including:

• Microsoft Internet Explorer 5 or later,
• Mozilla 1.1 or later,
• Firefox 1 or later,
• Opera 7 or later

The only issues we know about affect administrators printing batches of timesheets. When a batch is printed, each timesheet appears on a new page. This has been verified as working correctly on Netscape 4.7x and 7.0, Mozilla 1.1 and Microsoft Internet Explorer 5.5 and later, all of which allow page preview. We recommend using one of the browsers named above to do batch printing. Page breaking and page preview do not work with FireFox 1, Mozilla 1.0 or Netscape 6, but do work correctly from FireFox 1.2, Mozilla 1.1 and Netscape 7. Opera 6 offers a print preview mode, but does not support controlled page breaks (still the case in Opera 9.27). Internet Explorer prior to version 5.5 did not allow page preview.

Q: What browser settings do I need to run Intertec TimePro?

Intertec TimePro does not use any unusual features, and will work correctly with the default settings that browsers are usually installed with. If you have changed the settings, you may run into problems. Below is a guide to setting up your browser to work correctly with Intertec TimePro.

The features Intertec TimePro needs are:

• Cookies
• Javascript
• CSS1 stylesheet support
• Page caching must be disabled
• Clearing the local cache
• Proxy servers should be disabled

Cookies

What a cookie is

A cookie is a small parcel of information which is sent to your computer, can be stored on your computer for a period, and can be requested to be returned from your computer. This information allows a Web site to "recognise" your computer when next you visit the site. Intertec TimePro doesn't store any information on your computer, but does use "session cookies", which maintain continuity between you and the Intertec TimePro site. Intertec TimePro uses the simplest kind of cookie, which is discarded as soon as you close your browser window, and is returned to the Intertec TimePro server only.

How cookies are used in TmePro

When you log on on to the Intertec TimePro site, a session is created to respond to you. This session has an ID number, and this number is passed to your browser in a cookie. When your browser sends another message to Intertec TimePro, this session identification number is returned with the message, and allows the message to be directed to the correct session, which "knows" what you were doing. If you don't respond for some time, this session will time out, all information it holds will be discarded, and you will have to log in again to use Intertec TimePro.

If cookies are disabled on your browser, Intertec TimePro has no way to maintain this continuity, and you are effectively logged out as soon as you move to the first screen after the login screen. Cookies must be used in order for you to use any site which presents something other than static data.

How to enable cookies in Netscape 4.x

If the browser you use is not Netscape 4, you should find similar features in the menu, possibly under Options.

• From the menu, choose Edit.
• Now choose Preferences.
• Select the Advanced category in the left panel.
• In the right-hand panel under Cookies, choose one of the first two radio buttons. ("Accept only cookies that get sent back to the originating server" is enough. If you choose "Accept all cookies", Intertec TimePro will still behave correctly.)
• Choose OK to save the changes.

Javascript

Javascript is a programming language which allows the behaviour of your browser to be controlled to a limited extent by Intertec TimePro. If this is not enabled, then the buttons won't work, and some other features also won't work, and nor will cascading style sheets work in Netscape 4.x. For Intertec TimePro to work, then, Javascript must be enabled.

How to enable Javascript in Netscape 4.x

If the browser you use is not Netscape 4, you should find similar features in the menu, possibly under Options.

• From the menu, choose Edit.
• Now choose Preferences.
• Choose the Advanced category in the left panel.
• In the right-hand panel in the upper region, click on Enable Javascript.
• Check at the same time that "Enable style sheets" is selected.
• Choose OK to save the settings.

CSS1 Style Sheets

The abbreviation stands for Cascading Style Sheets level 1, and refers to a mechanism for controlling the appearance of the displayed page. Support for level 1 of CSS is automatic for all the supported browsers with the exception of Netscape 4.x. Netscape 4 style support is dependent on Javascript, so turning on Javascript is a prerequisite for CSS to work and for Intertec TimePro to display correctly. Please refer to the section on Javascript for instructions on enabling stylesheet support in Netscape 4.

Most features of CSS2 are not supported at present (April 2003) by any browsers except Mozilla 1 or Netscape 6 and later. Even these browsers have incomplete support for CSS2. For this reason, Intertec TimePro uses only CSS1 features, with the exception of the page-break feature used in printing batches of timesheets - this is a CSS2 feature, and the limitation on browsers suitable for printing of timesheet batches is because of the inconsistent support for this feature.

Page Caching

When you visit any Internet site, information is transferred back and forth between your computer and the Web site. Browsers try to minimise the traffic and improve responsiveness by keeping local copies of pages you've visited, and if you revisit a page will present the copy already stored. This is fine for pages with static content, but for a business application in which the information is changing constantly, this can be a profound nuisance - you don't want to save your time entries for the day and find that you're seeing the period summary as it was before you entered the new information.

Web applications do their best to ensure that the page is regarded as "expired" as soon as it's presented, but browsers can still override this attempt. You can control this behaviour to some extent with your browser settings.

The problem doesn't stop there. Your local server, through which you "talk" to the Web site, is probably also caching copies of pages and serving up previously-visited pages from a local "proxy" server. Ways to get around this are discussed below in the discussion on Proxy Servers.

How to disable page caching in Netscape 4.x

If the browser you use is not Netscape 4, you should find similar features in the menu, possibly under Options.

• From the menu, choose Edit.
• Now choose Preferences.
• Expand the Advanced category in the left-hand panel, and select Cache.
• Choose the middle radio button (Every time).
• Choose OK to save the changes.

Clearing the local cache

Your browser may have non-expired copies of pages dating from before the time you set the caching behaviour as described in the preceding section. To resolve this, you need to empty the cache of all the existing temporary files.

How to clear the local cache in Netscape 4.x

• From the menu, choose Edit.
• Now choose Preferences.
• Expand Advanced in the left panel and choose Cache.
• In the right panel, choose "Clear disk cache".
• In Netscape 4 only, you will need to confirm this action.
• Use OK or Cancel to close the Preferences dialogue.

Proxy Servers

Proxy servers maintain a local cache of pages visited by any of the browsers they serve, and will try to serve a page first from the local cache before downloading a fresh copy from the next computer in line. You have little direct control over this. Your network administrators may need to take action to permit these options to work correctly.

If you are still having problems with non-current pages being delivered, you should contact your IT support centre and ask them to arrange, if possible, for you to have one of:

• a direct connection to the Internet which bypasses your proxy server;
• your browser set up to ignore the proxy for the Intertec TimePro Web site.

In what follows, the Intertec TimePro URL referred to is the first portion of the Web address, up to the third "/" character, which you will find in the address panel after you have logged on - as an example: http://www.timesheets.co.nz/.

How to bypass a proxy server in Netscape 4.x

• From the menu, choose Edit.
• Now choose Preferences.
• In the left panel, expand Advanced and choose Proxies.
• If possible, select "Direct connection to the internet".
• If you have manual proxies selected, with Netscape 4 you will need to choose the View button to see details. In the bottom section you can set domains for which the proxy server will be bypassed; specify the Intertec TimePro URL here.
• If you have automatic proxies selected, contact your network administrators about setting up the bypass.
• Choose OK to save the changes.

Q: The Intertec TimePro background does not appear in my browser.

Symptom: You use Netscape 4 and find that the background is not the correct Intertec TimePro blue.

Resolution: Enable Javascript and style sheets.

Note that in version 3.3.1 and later of Intertec TimePro, you will also see a message at the top of the page advising you that this feature is disabled. This message provides a link to a help page which tells you how to enable Javascript.

Q: What kind of computer system do I need to install Intertec TimePro In-House?

A: Intertec TimePro In-House has the following system requirements:

• Windows® XP Professional
• Windows® Vista 32- or 64-bit version
  
• Windows® 7 32- or 64-bit version
  
• Windows Server™ 2003 Standard, Enterprise or Web Edition
• Windows Server™ 2008 Standard, Enterprise or Web 32- or 64-bit release
• Windows Server™ 2008 R2 Standard, Enterprise or Web 32- or 64-bit release

• Microsoft SQL Server® 2005/2008, or Microsoft SQL Server Express 2005/2008
  All supported versions of SQL Server Express may be downloaded from the Microsoft Web site. Intertec TimePro does not use any SQL Server 2008 features.
  A simple click-once installation of SQL Server Express 2005 is provided. Microsoft SQL Server Express 2008 does not permit such easy installation.
  • SQL Server Express 2005 with Service Pack 3
  • SQL Server Express 2008 with Service Pack 1
    (Installs from the Web; may require installation of Windows Installer 4, Windows Powershell 1.0 and .NET Framework 3.5)
• Microsoft Internet Information Server® (IIS) 5.0 or later (included with the Windows operating system)
• Microsoft Visual Basic® 6 runtime components - all recent versions of Windows have the latest VB6 components; if you are running an older version of Windows or have not installed these components, the following Microsoft KnowledgeBase article provides a link to the latest version if required: Knowledge Base Article - 290887
• Microsoft .NET Runtime version 2.0 - this is automatically part of Windows updates, or can be downloaded from Microsoft's servers: http://www.microsoft.com/downloads/details.aspx?familyid=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

• Firefox 1 or later
• Google Chrome 1 or later
• Microsoft Internet Explorer 5 or later
• Mozilla 1.1 or later
• Netscape 6 or later
• Opera 7 or later
• Safari 4 or later
  Disclaimer:  With frequent security and other updates being made to browsers, it is possible that some minor incompatibilities may be introduced.  We do our best to resolve such issues once we become aware of them.
  The most commonly-used browsers are Microsoft Internet Explorer and Mozilla Firefox, and our testing is most exhaustive on these browsers.  For other browsers not listed above, we do not do rigorous testing, but they should work as long as the browser complies with Internet standards.

• Intel Pentium III or later
• 128Mb RAM
• 60MB free disk space for Intertec TimePro In-House
• 430MB free disk space for Microsoft SQL Server Express

Q: Who sets up the information such as Staff, Projects, Customers and Suppliers?

A: The system administrator is responsible for setting up the initial data for Intertec TimePro including tables such as Staff, Projects, Customers, and Suppliers.

Q: We work on multiple projects, is there a limit to the number of projects we can enter?

A: Intertec TimePro has no limit on the number of Projects.

Q: Can I integrate Intertec TimePro into my Web Site / Intranet?

A: Intertec TimePro Logon Anywhere Feature

Intertec TimePro can be integrated with your Intranet or Web Site to allow staff to logon from your systems rather than the www.timesheets.co.nz web site.

An added benefit is that your staff no longer need to enter your assigned 3 character customer ID when logging on. This is seen as a major advantage of the Intertec TimePro system for many customers.

To take advantage of this FREE feature, simply cut and paste the sample code into a web page on your Intranet or Web Site. Remember to change ??? to your assigned 3 character customer ID.

Q: I want to set-up Intertec TimePro on our local server. Is this possible?

A: Yes, Intertec TimePro In-House is the product designed for in-house deployment, more information about Intertec TimePro In-House is available here.

Intertec TimePro Hosted vs Intertec TimePro In-House Comparison Overview
Intertec TimePro Hosted has the advantage of not requiring any software installation, setup and running costs.

Intertec TimePro In-House has the advantage of that it can be further tailored to meet specific customer requirements or to integrate with other third-party business systems. It also has higher security as all your data is stored on your local servers.

Q: I’m experiencing some problems with the Intertec TimePro In-House IIS Web Server configuration.

A: Intertec TimePro In-House is the product designed for in-house deployment, more information about Intertec TimePro In-House is available here.

Symptom: You get Server Map Path ASP error.

Resolution: Manually Set "Map Paths" ASP Setting:

1. Open the Management Console (Start, Control Panel, Administration Tools, Internet Information Services (IIS) Manager);
2. Expand the local computer, web sites and default web sites nodes (click on + symbols);
3. Right click and choose properties on your Intertec TimePro virtual directory.
4. Click the Virtual Directory tab and choose the 'Configuration' button on that tab.
5. Click the Options tab and make sure the "Enable parent paths" setting is enabled.

Symptom: Intertec TimePro In-House website is not displaying at all.

Resolution: Enable dynamic content, which is by default disabled:

1. Open the Management Console (Start, Control Panel, Administration Tools, Internet Information Services (IIS) Manager);
2. Expand the local computer node (click on + symbol);
3. Click on Web Service Extensions;
4. Locate Active Server Pages (ASP) in the list;
5. Click the Allow button if it is not already allowed.

Q: I have forgotten my password, what should I do?

A: You will need to contact your system administrator or your manager to arrange to have your password reset. Unfortunately we are not authorised to distribute logons and passwords for security reasons.

Q: I am unable to log in to Intertec TimePro. What do I do?

A: Intertec TimePro as a hosted application service can be logged into using the timesheets.co.nz portal web site at www.timesheets.co.nz. You will require a valid Company ID, Name and Password to log into the application. Intertec TimePro as a corporate solution will be accessible through the corporate private network. You will only require a valid Name and Password to log into the application.

Some of the reasons why the system might not allow you to login include:

1. License key has expired - Please contact your administrator or Intertec TimePro to renew your annual license subscription.

2. License key is invalid - Please contact your administrator or Intertec TimePro to re-issue you with a valid license key.

3. Unable to access the login page - Intertec TimePro as a hosted application might be temporarily down for site maintenance at the ISP. If the hosted application cannot be accessed for a lengthy period (> 30mins), then Intertec TimePro will make best attempts to notify you of any such delay. If you are unable to login into the corporate application then please contact your system administrator.

Q: The system seems to log users out after a certain period of time, is it possible to change this so that users can have timesheets open all day?

A: Yes. To do this, go to the ‘Settings’ tab in Intertec TimePro, select the ‘System’ category from the drop down menu, and then click on ‘Display’. Change the ‘Session Timeout Period’ from 60 to 600 (ie. 10 hours).

Please note that this setting is not 100% effective as web servers will tend to clean up inactive sessions if they are not being used and the web server is under heavy load.

Q: I log on, and am immediately logged off. What do I do?

A: You log on in the normal way, and your login details are accepted, but you then get a mostly-blank screen with the Intertec TimePro header and a grey box, with the words "Not logged on" near the top right.

Resolution: You probably have cookies disabled. Intertec TimePro depends on a cookie, a small parcel of text, being passed back and forth between your browser and the application. This cookie allows the server to route your responses to the correct session of Intertec TimePro. The cookie is discarded as soon as the session ends, and carries no information other than the session identifier. You need to enable cookies.

If this doesn't work, you may have internet security software which is causing the problem, which would need to be resolved by your in-house technical staff.

Note that in version 3.3.1 and later of Intertec TimePro, you will also see a message at the top of the page advising you that this feature is disabled. This message provides a link to a help page which tells you how to enable cookies.

Q: Response times when using Intertec TimePro is very slow (more than two seconds for a page to load). What can I do?

Symptom: It takes more than 2 seconds for the timesheet entry screen to display.
Resolution: Customers with a large number of active Projects can have poor performance on the Time Entry screen for users who have been assigned to a large number of active projects. A “large number of active projects” assigned to a person may be as few as 100 if you are using Project Specific Tasks or as many as 300 if you are not using Tasks at all.

Your Intertec TimePro system has been identified as matching this profile as it contains a large number of active Projects. You should check the performance of your system and if necessary take appropriate action as detailed in the solutions below.

If you or your Intertec TimePro users (choose someone who is assigned to many Projects) have noticed that accessing the Time Entry screen is slow to load (takes more than 1 or 2 seconds to appear), then there are a number of things you can do to improve your performance.

1. Reduce the number of Active Projects
   As Projects are completed, it is a good idea to edit the relevant Project records and set their status to “Disabled”. This will stop old Projects from appearing in Staff members Time Entry Projects list.
2. Reduce the number of Time Entry rows
   The default number of time entry rows is 8; the larger you set this number, the slower your Time Entry page will take to load. Keep this number at the minimum required (see Intertec TimePro->Settings->Configure->Time Entry Category->Input Rows).
3. Review Use of Global Projects function
   If you have a large number of active Projects in your system (more than 100), avoid using the Global Projects function, as this will assign all active Projects to all active Staff records in the system. If you have more than 100 active Projects it is recommended that you enable the “Manage My Projects” function, which allows Staff to add or remove themselves from Projects as needed, OR, have your Intertec TimePro administrator attach Staff members to Projects on an “as required” basis, so that Staff are only attached to Projects that are relevant to them and not every active Project in the system (see Intertec TimePro Help for more information on “Global Projects” and “Manage My Projects”). Note: If you wish to stop using the Global Projects functionality then simply edit each of your Projects and change the “Global Project” field to “Do not automatically assign Staff”, and then follow the instructions below to reduce your number of Staff Project records.
4. Reduce the number Staff Project records
   If you have determined that you have too many Staff allocated to Projects that are not relevant to them, you can solve this in one easy step. Use the Bulk Change->Bulk Delete feature on the Admin->Staff Projects screen to delete all Staff Project assignments that have not had any time or expense data recorded against them. Note: you need to press the Display button before you can access the Bulk Change button. Select either a particular Staff member one by one to cleanup one at a time or leave as “All Staff” to cleanup all unnecessary Staff Project assignments in one go.
5. Have a Intertec TimePro Database Administrator assist with cleaning up your data
   Please note that there is a charge for this service but it may be the most efficient method for some clients (cost approx $150 ex GST). In this scenario you can make requests such as “Please disable all active projects in our system that have not had any data recorded in them this year”. Our Intertec TimePro Database Administrator will then code up the necessary scripts and run them against your data to clean it up for you.

Undertaking the above, where relevant to your Intertec TimePro setup, will significantly improve the performance of your Intertec TimePro system.

Intertec TimePro response times should be around the 1 second mark - 2 seconds at most. If you are experiencing slower than expected response times when accessing a new page (or waiting for a page to refresh), consider the following:

Was Intertec TimePro originally running at a good speed for you? If so perhaps there has been a change within your technical environment - even perhaps something that you are not aware of - eg. an automatic software update from Microsoft or your Virus Software supplier, or your IT team, that is causing you issues. Or perhaps something further upstream such as your Internet Service Provider?

To get to the bottom of it, the quickest and easiest way is for you to test Intertec TimePro from another environment. Perhaps drop into your local internet café and test access from there, try accessing Intertec TimePro from home (best to use a different computer than what you use at the office), or try ringing up a friend that works somewhere else and asking them what the speed is like (ask them to access our demo rooms as these run on the same server). Note: If possible it would be best to test the performance from other locations using different Internet Service Providers just in case the ISP is where the problem is coming from.

If response time is still slow, check that you are not accessing Intertec TimePro via a proxy server. Intertec TimePro is a dynamic web application that should be accessed directly and not via a cache. If a proxy server is used, then you may need to add an exception in the proxy server's rules for Intertec TimePro so that it is bypassed and not cached.

Another area to investigate is that of firewall / virus protection applications on your PC. Temporarily turn all off in case they may be causing the problem.

Other possible but less likely scenarios are:

1. There is a data issue on the Internet in general between your location and ours.
2. The particular time of the day when you are accessing the system and finding it slow (perhaps it is only slow during the time when you enter your work hours and not when we are testing?).

If you have conducted the above tests trying to access Intertec TimePro from other locations and still believe it is a problem at our end could you please email support@timesheets.co.nz with some detailed performance notes as detailed below:

E.g. at 4:20 pm local time I logged on as user xxxx, whilst on the Timesheet Tab and clicking the Admin Tab the system took an average of 6 seconds to respond (tried 5 times and the average response was 6 seconds). Doing the same test an hour later and also on other PC's within our office and from other external locations achieved similar results (averaging about 5-6 seconds response time).

In addition, also send us some information on the speed of accessing our Demo Rooms (logon with admin / password), to let us know if you experience the same issue there).

Q: Does Intertec TimePro support alternative time entry formats?

A: Intertec TimePro can be configured to support a simple entry format of just the hours worked or to force the end-user to enter both the start and finish times and then automatically calculate the number of hours worked.

Q: How do I change a timesheet period from say Sun-Sat to Mon-Sun?

A: Intertec TimePro recognises that not all organisation operate Monday-Sunday. If your business timeframes are different, then you can change your timesheet period as appropriate by editing the Period Base Date in the Settings tab, under Period Control in Intertec TimePro.

Q: How do I edit a timesheet that has already been completed?

A: Staff are deemed to have completed their timesheet for a period when they choose the 'Timesheet Complete' button. To ensure data integrity, especially post invoicing, a Completed timesheet can only be unlocked by the system administrator.

Q: Can staff/contractors review their timesheets at any stage?

A: Yes - the administrator can set the number of previous and future periods they want normal users to be able to view. Users can do this via the View Timesheet option, printing off their Timesheets or via the Staff Time Tracking Report.

Q: Can I record leave and holiday times in Intertec TimePro?

A: Yes - there are lots of different ways of achieving this - one way is to set up a Project for each type of leave you want to track

eg Projects such as:
Your Company Name - Holiday Leave
Your Company Name - Sick Leave
Your Company Name - Public Holidays

The most efficient method of setting this up is to create one Project only, attach all the staff required to that Project and then Copy the Project to create your second and so on (saves you having to create Staff Project records for the subsequent Projects).

Another option would be to use Global Tasks for the leave types and record them against an Internal Project - eg Your Company Name Internal or Your Company Name Leave.

Q: Intertec TimePro won't let me enter 24:00 as a finish time. Is there a fix or workaround for this?

A: Yes - in your Intertec TimePro settings ensure that "Allow Time Entry Past Midnight" is turned on. This will allow you to enter 00:00 for midnight (or later). Please note that 24:00 is not a valid time so it can't be entered (after 23:59, the next time is 00:00).

Q: Can staff/contractors use Intertec TimePro as a diary/scheduling tool?

A: Yes - the administrator can set the number of forward periods that are available to record entries against and thus the ability to schedule work.

Q: Can Users send their timesheets via email?

A: Yes, timesheets can be included in the body of email messages by copying and pasting the timesheet from Intertec TimePro into the email. Note: you should select the required report text with the mouse instead of using CTRL+A (PC) or APPLE+A (Mac). Another method, which is quite a professional approach, is to print the timesheet to a PDF file and then send the file as an email attachment. There are a number of free applications such as CutePDF Writer and Primo PDF which allow you to do this.

Some web browsers allow users to "send a web page via email". Intertec TimePro is not designed to do work with this function, as Intertec TimePro web pages are created dynamically. We recommend that Users use one of the above methods if they would like to send their timesheet via email.

Q: I’m unable to send my timesheet as an email using the “Send Page by Email” function on my web browser

A: Attempting to send a Intertec TimePro web page as email via the "Send Page by Email" function in some web browsers shows an error message in the email.

Intertec TimePro web pages are created dynamically and, hence, may not work with the "Send Page by Email" function available in some web browsers such as Internet Explorer v7.0. If you would like to send your timesheets via email, you should copy and paste the timesheet into the email (on PC: Control+A, Control+C and Control+V). Another method, which is quite a professional approach, is to print the timesheet to a PDF file and then send the file as an email attachment. There are a number of free applications such as CutePDF Writer and Primo PDF which allow you to do this.

Q: Can I record project expenses in Intertec TimePro, eg. meals, petrol/km, equipment etc?

A: Yes - ensure you have Expense Tracking turned on in the Intertec TimePro Configuration settings (Settings tab). For more information look up "Expense Tracking Setup" In the Intertec TimePro Online Help Guide.

Q: We have 10 full time consultants who use Intertec TimePro along with a pool of about 15 people who we use periodically depending on the projects we have running. Does the licensing allow for us to activate certain users at different times depending on who we are currently using?

A: Yes - you could purchase, for example, a 20-user licence if that's only how many staff you need to track at any given time. You can have 25 people in Intertec TimePro and have 5 disabled (which basically means they can't enter time until they are made Active).

Q: We currently have a lot of contractors who may work one week but not the next. Is there a way we can lock the timesheet for specific staff if we know they are not working that week?

A: Yes - the best way to achieve this would be to have the staff member (or Administrator) press the Timesheet Complete/Submit button - this effectively then locks the timesheet.

Q: We have 3 offices, A, B, C and we would like to be able to 'group' people. For example the 'A' office would like to be able to print out a total billable time for all their employees across all their projects. Is this possible?

A: Yes - there are a couple of approaches to this, so it depends on your requirements as to what will suit you best.

Firstly we can actually set up 3 separate Intertec TimePro systems for you with identifiers like OFFA, OFFB and OFFB. However, if you need consolidated reporting across the 3 groups then you would need to do a data export from each system and massage the data in MS Excel, MS Access or other spreadsheet/database package. TimPro has a very good data export facility so this is quite straightforward.

Another option is to use just one Intertec TimePro system but to use the Staff Type to differentiate between the different groups.

One last option is to use another field on the Staff Table such as the Reference field to store which group your staff belong to. With this approach there are no in-built reports which report by Reference field but we can create a custom report for you (pretty simple) or you can export the data to MS Excel, MS Access.

Q: The system seems to keep timesheet approvers (Managers) separate from timesheet users (Staff). Am I right to assume that if someone is a project manager, and therefore a Manager, but must also complete timesheets (Staff) they need to have 2 IDs - one as a Staff member, and one as a Manager?

A: Yes - any person who needs to authorise timesheets (manager) and also record their time (staff) is set up in both the Managers and Staff tables (although note that only Staff have a logon ID - managers do not logon to the system). There are a couple of reasons behind this - the most fundamental is that we didn't want to inconvenience managers authorising timesheets with logging on to the system, as it just gets "too hard" for them. This is why an email is sent with an encrypted key which displays the timesheet to authorise - makes it very quick and easy for them. We also wanted to keep managers separate as they may often be people outside of your own organisation - for example if you had a staff member working at a client site you could set that client up as a "manager" to authorise the timesheet. Managers are also not included in your licence count - only Staff are.

Q: How do we apply various rates for various people/clients?

A: Rates are stored when you assign a person to a project (Staff Projects). This gives you the ultimate flexibility as a person can have different rates for different projects that they work on. Intertec TimePro also gives you the ability for a staff member to have multiple rates on one Project (eg a person my be a Project Manager and an Analyst on one project and have different rates for these 2 roles).

Q: Can we mark work as non-billable ie. still pay contractors but not charge the client?

A: Yes - set Project to "Non-chargeable" and you could also set the charge rate to $0. This would allow you to still create Purchase Invoices from Intertec TimePro for this contractor but not charge any client.

Is the data I enter in Intertec TimePro safely backed up?

A: Intertec TimePro is only hosted with the largest and the most experienced web hosting company in any particular geographic region.

The data is backed up on large servers continuously, and backed up to tape every 24 hours.

An example of the level of backups provided by one of our largest hosting providers is detailed below: .

Exabyte and Tandberg automated tape libraries are used to provide complete backup coverage for all data centres. There is a total daily backup capacity of 4.9 Terabytes, with transfer rates of 160Mb/min. All backup units are automated for minimal human intervention.

Backup tapes are rotated off-site to storage vaults on a weekly basis. This provides added security for customers' data. The off-site vaults are thermostatically controlled, monitored for temperature and humidity and have dust filtration and pest suppression systems.

Q: Is the information that I enter into Intertec TimePro both safe and secure?

A: Intertec TimePro users can only access the software with a valid Company ID, UserName and Password. The Company ID is a unique identifier which is set up for you when you first subscribe to use the application. All data is held in your own partitioned database schema created on Servers protected by un-interruptible power supplies and backed up nightly for the purpose of disaster recovery.

Secure Socket Layer (SSL) encryption is available as an optional extra if it is required.

Q: Can the information I enter in Intertec TimePro be transferred to other programs?

A: Yes, with ease. The data you enter in Intertec TimePro can be exported as Comma Separated Format (CSV), Tab Delimited or HTML. This is then easily imported into other applications such as Microsoft Excel. Intertec TimePro also has an optional MYOB Integration Module designed to streamline the process of creating sales invoices and service purchases using the time records entered into Intertec TimePro.

Q: What is the recommended approach for Backup/Recovery of Intertec TimePro?

A: There are two main areas to consider when backing up Intertec TimePro:

1) Intertec TimePro Application:
It is recommended that you add the directory "C:\Program Files\Intertec TimePro" (or equivalent installed location) to your normal file backup for the web server that Intertec TimePro is installed on. Note: adding Intertec TimePro to your backups, will not be required if you already backup the "Program Files" directory as it will automatically be included in your backups. All Intertec TimePro related files (except the database) are stored in this one location and so that is all that is needed to be backed up.

2) SQLServer Database:
It is recommended that the Intertec TimePro database be added to your standard SQLServer database backup maintenance plan and backed up as per all of your other SQLServer databases.

Disaster Recovery
In the case where you have a complete unrecoverable server failure and need to get Intertec TimePro up and running as soon as possible, then you simply use the installation software to install Intertec TimePro on another working server. This will then give you a working Intertec TimePro system with an empty database. Your SQLServer administrator can then restore the Intertec TimePro database from backups to restore the data.

The only data that is stored outside of the database that may then need to be restored are any custom templates or reports that may have been written for you, and any graphic signature files - all of which are all stored in the following location:

"C:\Program Files\Intertec TimePro\Web\TP46\User\TP_"

This directory could then be copied over the equivalent directory in the new install from your backups if needed.

Similar information to the above is also covered in a little more detail in our Intertec TimePro FAQ which you may like to refer to: How do I move my Intertec TimePro+ In-House installation to another server?

Q: If multiple people are working at one client, will they all appear on the one invoice?

A: Intertec TimePro supports both single and multiple invoice options.

Invoices can be created per Customer or per Project. In this case you will most likely use per Project. If you had multiple people on one Project then they will appear on one sales Invoice. To achieve one sales invoice per person you would allocate each person to their own Project.

Q: Is there any way you can export the Description of Tasks Undertaken field to the Notes field in MYOB instead just having the project description exported to this field?

A: The notes field in MYOB is populated from the "Staff/Projects" Description during the MYOB export. Normally it would be recommended to store something like "Professional Services provided by John Smith" in this Description field in Intertec TimePro so this is what you will then see in your MYOB invoice line (not the project description).

There are two options that should be able to help you out if you need more detail than the above will give you:

1. Use the Timesheet Batch-Print facility in Intertec TimePro to print out a detailed timesheet to send out with your customers invoice - this will show the detailed tasks undertaken.. (You can customise the details shown on the Timesheet by choosing a different Print Template - see the Projects screen). This is how the majority of Intertec TimePro clients work. The invoice contains a summary of the work undertaken (ie generally one line item for each person working on the project). The timesheets are then printed off via the Batch-Print facility that corresponds to the invoice run (do the MYOB export first before running the Batch Print).
2. A second option is that as we are the developers of the Intertec TimePro system we can modify the system to meet your exact requirements via our Intertec TimePro Customisation Services. There are additional consulting costs involved for this service.

Q: How do I integrate Intertec TimePro with MYOB Activity Slips for payroll integration in MYOB?

A: If you are using Intertec TimePro with the MYOB Integration Module, time records exported as MYOB Activity Slips may be marked for Payroll Integration against a Payroll Category (defaults as BaseHourly). To import Activity Slips for payroll integration, you will need to set your MYOB system up as follows:

In MYOB:

• Set up your MYOB Preferences to ensure that the option for "I Use Timesheets for Time Billing and Payroll" is checked:
  
  
  
  
• Access the Employee Card and, for each employee, define their settings as follows:
  1. Set Standard Pay for Base Hourly Category to "0":
     
     
     
     
  2. Check that Wages details are associated with the Base Hourly Payroll Category:
     
     
     

In Intertec TimePro:

• When undertaking an Activity Slips export, make sure that the Activity Slips are marked for Payroll Integration and that you enter the correct MYOB Payroll Category name for integration with the Activity Slips.
  
  
  
  
• Conduct the export from Intertec TimePro and import to MYOB as usual for payroll processing. You will note that the Activity Slips now register as hours recorded as Timesheet Hours:
  
  
  
  

Q: What kind of technical support can I expect?

A: You can log a support request via email at support@timesheets.co.nz.

Intertec TimePro Premium and Intertec TimePro+ users are also entitled to phone support.

Q: What training tools are available to provide the team on basic operating functionality?

A: No training is required for end users. Administrators should read the Intertec TimePro Setup Guide in the Online Help Guide.

Q: The standard Intertec TimePro reports don't give me the data that I want. Can I have a custom report created and, if so, what is the cost to have a custom report written?

A: Intertec TimePro Custom Reports can be created for your business’ specific reporting needs – whether to apply your business rules, or to present report information to suit your business reporting needs.

As the complexity of the reports are often not known until we examine your requirements, a formal analysis of your Custom Report requirements is undertaken, from which we will prepare a written requirements specification and quote for your approval. The length of this analysis depends on the complexity of the report and involves further discussions with you to help us identify the way you expect the report to work. The analysis usually takes a minimum of 2 hours at $150/hour exc GST.

Upon your approval of the requirements specification and quote, we will then undertake to construct the report and deploy it to your Intertec TimePro account.

Please note that minor changes to the default reports in Intertec TimePro, which take no more than 1 to 2 hours to construct, eg. the insertion of a company logo into the report, can usually be quoted on a fixed-price.

Custom reports are analysed, developed and tested using our Custom Report Methodology. As a guide, a typical custom report generally requires between 4 to 8 hours work, with more complex reports requiring 1 to 2 days work. All custom report consulting work is charged at $150/hour exc GST.

The Intertec TimePro Custom Report Methodology

1. Analysis – An analysis of your custom report requirements. Deliverable: A requirements specification and quote for your sign-off.
2. Development – Upon your approval of the requirements specification and quote, we develop your custom report as per the specifications. Deliverable: Completed custom report.
3. User-acceptance testing – You test the custom report to make sure that it functions as described in the requirements specification. Deliverable: Sign-off on the custom report.
4. Deployment – The custom report is deployed to your Intertec TimePro hosted service account or In-House solution.

If you require a custom report produced for your Intertec TimePro account, please contact us.

Q: Can I have customised timesheet templates for Intertec TimePro, eg. I’d like to have the company logo on the timesheets.

A: For a small cost, we can customise timesheet templates to include your company logo and any information pertinent to your company’s external communications (for example, contact details). Intertec TimePro has four Project timesheet templates and one Staff timesheet template. It will take 1 hour to customise one timesheet template, or three hours to customise all five templates. Custom work is charged at $150/hour ex GST.

Q: How do I add custom timesheet templates to my Intertec TimePro+ In-House installation?

A: Custom project timesheet templates are usually provided in .ZIP file format. You need to added the templates to your Intertec TimePro In-House installation before they are available for use.

1. Extract the contents of the .ZIP file to your computer. This will normally expand to a folder called TP_ which contains a number of files and sub-folders. The contents of this folder mirrors the TP_ folder in your Intertec TimePro In-House installation, which is located, by default, in /Intertec TimePro+/Web/TP50/User/TP_/ .

2. Copy the files to their respective locations in the Intertec TimePro In-House installation on your server.

3. Access Intertec TimePro In-House and go to the 'Settings' tab. Select the 'Template' icon.

4. Click 'Add Template'.

5. In the template field, enter the entire filename of the custom template .ASP file. For example, if the filename is 'ABCServices_Generic.asp', enter this in the field.

6. Using the Key: drop down menu, select the appropriate key value for this template (we will inform you of the key value to use).

7. Save the new template.

8. Next, you need to assign the new template to Projects in your Intertec TimePro system. To do this, view the Projects listing (Admin > Projects), and edit the relevant records, assigning this to the new timesheet template.

9. Test that the new template is working.

Q: If we started with the hosted solution and then later wanted to purchase the software and install it on our own network, would we be able to get the database downloaded?

A: Yes - the two systems (Intertec TimePro Hosted and Intertec TimePro In-House) use exactly the same database structure so we can do that quite simply. We would supply you with a database backup of your hosted data which you would restore locally, alongside your Intertec TimePro In-House database, and then run our Intertec TimePro Copy script to transfer the data across.

Q: We would want to have the ability to archive timesheets that are more than 2 years old. Is this possible?

A: Yes - there are a number of options with data more than 2 years old:

1. Purchase additional storage for time records greater than 2 years ($6/user/year inc GST)
2. Archive yourself by using the Time Data Export (on the Timesheet Tab)
3. Request Intertec to create a SQL database backup containing all of your Intertec TimePro data, which is provided to you on a CD/DVD or via download. ($600 ex GST)

Q: How do I move my Intertec TimePro In-House installation to another server?

A:

1. Install Intertec TimePro In-House on the new server as per your original install.
2. Verify that the new installation is working, albeit with the new freshly installed empty database.
3. If you wish to move your Intertec TimePro data from your old server to the new server see separate FAQ below.
4. Transfer any other remaining data files form the old server to the new server:
   
   
   If you use the Electronic Signatures feature of Intertec TimePro you will need to copy your signature files from the old version to the new version.
   File Location: (usually C:\Program Files\Intertec TimePro\Web\TPxx\User\TP_\Signatures)
   
   If you have any Custom built Intertec TimePro Timesheet Templates you will need to copy the files from the old version to the new version.
   File Location: (usually C:\Program Files\Intertec TimePro\Web\TPxx\User\TP_\Templates)
   
   If you have any Custom built Intertec TimePro Reports you will need to copy the files from the old version to the new version.
   File Location: (usually C:\Program Files\Intertec TimePro\Web\TPxx\User\TP_\Custom)

Q: How do I move my Intertec TimePro In-House database to another server?

A: It is recommended that you have your SQL Server database administrator or local IT server specialist undertake this task. Whilst it is mostly a straightforward task, it can get involved with remapping user logins from one SQL Server to another to get the logons and permissions working again after the restore – this should really be done by a local specialist.

You may also want to refer to the following information from Microsoft:

How to move databases between computers that are running SQL Server

Note: If you are only moving the Intertec TimePro database to a new server (ie the Intertec TimePro In-House application is staying where it currently is) then all you will need to do once your Intertec TimePro database has been successfully restored is to edit the Intertec TimePro “global.asa” file in the following directory (or equivalent):

c:\Program Files\Intertec TimePro\Web\ (default install dir):

In the global.asa file you will find some references to your old database server in the connection strings – simply change these to point at your new database server.

Q: Pages I revisit show old data. What do I do?

Symptom: You make changes to a detail page, or change selections for a report, and submit the changes, but the page you see does not reflect the changes.

Resolution: There are several setting in your browser or local network which can cause this behaviour.

See the following sections for more information:

• Page caching
• Clearing the local cache
• Proxy servers

Q: Data appears to save correctly, but I see the original data again, not the saved data. What can I do?

Symptom: You make changes to a detail page and submit the changes, but the page you see does not reflect the changes.

Resolution: First try the suggestions in the topic Pages you revisit show old data

Intertec TimePro has been verified to work with Norton Personal Firewall 2005 with its default installation settings. However some Intertec TimePro customers have found that Norton's Firewall incorrectly blocks some Intertec TimePro requests, this may be the case if you have modified the settings in Norton's Firewall or are using an older version. In this case you try the following to resolve the situation:

• Turn off your Firewall program
• Adjust the Privacy Control
• Add our timesheets web site to the list of safe sites
• Reinstall Norton's latest version with default settings

Q: Why doesn’t the pop-up calendar appear when I click on the calendar icon?

Symptom: The calendar icon appears, but clicking on it has no effect.

Resolution: The pop-up calendar works for most browsers, but not all of them. Known exceptions are Internet Explorer on the Macintosh, Netscape 4 and earlier, and Opera 6 and earlier. If you have Javascript disabled, it also won't work. Follow this link to learn how to enable Javascript.

Q: Can I use Intertec TimePro while also running a personal firewall or content filter on my computer?

Firewalls such as Norton Personal Firewall, ZoneAlarm and many others, can be excessively restrictive. Content filters such as NetNanny and similar packages can also be restrictive in what they allow you to do and see. If you have such software, first try using a machine without such software, or disable the software. If this software is the cause of the problem, you will need to refer to the documentation or the help system for ways to make it less restrictive.

Q: Why have I stopped receiving emails generated by Intertec TimePro?

If emails have previously been received from the timesheet system but have suddenly stopped working, or have never worked for you, then there are several possible causes as listed below:

1. Your timesheet emails are being stopped by "Sender Policies" that have been introduced on your email systems.
   When your timesheet system sends an email message it uses the "admin email address" (Settings->System Category) as the From: address for the email. This is normally set to your timesheet administrator's email address so that all emails appear to come from them as administrator of the timesheet system; and if anyone replies, the message will go to them. As part of a security upgrade on your email system, your email service may have recently been configured to reject email that is being sent from one of YOUR email addresses from a server which your email service knows nothing about (ie OUR timesheets email server).
   
   You will need to contact your IT staff or email service provider to have them configure your email setup to allow emails to be sent from YOUR email address from OUR servers as defined below:
   
   Australian/Asia Pacific (timesheets.com.au / timesheets.co.nz)
   Email (SMTP) Server Addresses:
   smtp.timesheets.com.au - 203.147.151.186
   + Email Server Clusters
   203.147.178.16 to 203.147.178.31
   210.247.193.192 to 210.247.193.207
   203.147.134.176 to 203.147.134.191
   
   If you are unable to make the above changes to your email systems then as a workaround you can change the "admin email address" in the timesheet settings to be another email address which does NOT reference YOUR domain name. For example change the email address used to be your personal hotmail or gmail address rather than your official company email address.
   
   More information on this "Sender Policy" can be found here.
   
   
2. Your timesheet emails are being stopped by other Anti-spam techniques that have been introduced on your email systems.
   This can include DNS blacklists which are too aggressive in their implementation and are blocking "good" emails such as those from our timesheet system as well as "spam" emails.
   
   You will need to contact your IT staff or email service provider to have them configure your email setup to add our timesheet email servers (listed above) to their "allowed list of senders" or "white list".
   
   More information on Anti-spam techniques can be found here.
   
   Discuss these techniques with your IT staff looking after your email systems to ensure that they are not blocking legitimate email as well as "spam".

Q: What do I do if I’m still experiencing technical issues?

These are things you can try which might at least shed light on the problem.

• Refresh the page. Pressing the F5 key or Control+R will usually do this on most browsers, and usually there is a toolbar with a Refresh or Reload button.
• Hold the shift or control key down while doing a refresh as in step 1.
• Shut down all browser windows and start the browser up again - this will ensure that you start a new session on the server.
• Clear the local cache - see the separate notes which give instructions for each browser type.
• Try another computer - this will tell you if it's a problem specific to your normal machine.
• Restart your computer and try again.
• Call your technical people; they may know of network settings or security software that could be causing the problem.

Q: How can I configure Intertec TimePro to match my timesheet requirements and process?

A: Intertec TimePro is highly configurable to address the needs of a diverse range of organisations with their own unique time management requirements. For example, you can select from weekly, fortnightly and monthly time periods and even decide on whether or not you wish to use start/finish times or simply worked hours for time entry. Intertec TimePro also provides regional settings for handling currency types, tax rates and date formats of different countries. Following is a table listing the various configurable options in Intertec TimePro.